FAQ

Do you ship worldwide?
We currently only ship within United Kingdom.

How much does shipping cost?
We offer free shipping throughout United Kingdom.

How long will it take for my order to arrive?
You can find more information on our Shipping Policy page.

Do you accept returns?
Yes. You have the right to return your items within 30 days after delivery. More information can be found in our Return & Refund Policy.

Do you accept returns for non-defective products?
Yes, we accept returns for both defective and non-defective products, provided they meet the conditions outlined in our Return & Refund Policy. In general, defective products do not need to be returned. We will replace them free of charge. The same applies to incorrectly delivered items.

Customers are only responsible for the return shipping costs of non-defective products that they no longer want for personal reasons.

Do you accept exchanges?
No, we do not offer exchanges.

How long do I have to return an order?
Our store offers a 30-day return period during which customers can request a return and receive a refund, provided the order meets the conditions stated in the Return & Refund Policy.

What return methods do you offer?
At this time, returns can only be made by mail.

Do you provide return labels?
No, return labels are the responsibility of the customer.

Is there a restocking fee?
No, we do not charge any restocking fees for returned orders.

How long does it take to receive a refund?
Refunds are usually processed within a maximum of 14 days.

How can I contact your support team?
We offer several ways to contact us. You can use our dedicated contact page and form, or reach us using the details below.

Contact Information

Store name: Malluci
Company name: PMA Pay BV
Organization number: 87762951
VAT registration number: NL864414304B01
Company address: Biezenveld 23, Meppel, Drenthe, 7943 MB, Netherlands

Malluci is a brand operated by PMA Pay BV in the Netherlands.

Contact form: Click here
Email: info@malluci.com
Phone number: +44 7365744675
We aim to respond to your inquiries within 24 hours.

Customer service opening hours:
Monday to Friday: 09:00 - 17:00 UK Time
Saturday and Sunday: 10:00 - 14:00 UK Time