FAQ

Do you ship worldwide?
We currently only ship within United Kingdom.

How much does shipping cost?
We offer free shipping throughout United Kingdom.

How long will it take for my order to arrive?
You can find more information on our Shipping & Delivery page.

Do you accept returns?
Yes. You have the right to return your items within 30 days after delivery. More information can be found in our Return & Refund Policy.

Do you accept returns for non-defective products?
Yes, we accept returns for both defective and non-defective products, provided they meet the conditions outlined in our Return & Refund Policy. In general, defective products do not need to be returned. We will replace them free of charge. The same applies to incorrectly delivered items.

Customers are only responsible for the return shipping costs of non-defective products that they no longer want for personal reasons.

Do you accept exchanges?
No, we do not offer exchanges.

How long do I have to return an order?
Our store offers a 30-day return period during which customers can request a return and receive a refund, provided the order meets the conditions stated in the Return & Refund Policy.

What return methods do you offer?
At this time, returns can only be made by mail.

Do you provide return labels?
No, return labels are the responsibility of the customer.

Is there a restocking fee?
No, we do not charge any restocking fees for returned orders.

How long does it take to receive a refund?
Refunds are usually processed within a maximum of 14 days.

How can I contact your support team?
We offer several ways to contact us. You can use our dedicated contact page and form, or reach us using the details below.

Contact Information

Company Name: 
Company Address: 
Registration Number: 
Email: info@malluci.com
Phone: (+44) 7853 195286

Business Hours:
Monday to Friday: 09:00 – 17:00
Saturday and Sunday: 10:00 – 14:00