Privacy Policy

Last updated: 15 May 2026

Malluci operates this store and website, including all related information, content, features, tools, products and services, to provide you, the customer, with a curated shopping experience (the "Services"). Malluci is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Use and this Privacy Policy, this Privacy Policy governs the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal information that we collect or process

When we use the term "personal information," we are referring to information that identifies or can reasonably be associated with you or another individual. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or reasonably be associated with you. We may collect or process the following categories of personal information, including inferences drawn from that personal information, depending on how you interact with the Services, where you live, and to the extent permitted or required by applicable law:

  • Contact information including your name, address, billing address, shipping address, telephone number and email address.
  • Financial information including credit card, debit card and financial account numbers, debit card information, financial account information, transaction details, payment method, payment confirmation and other payment details.
  • Account information including your username, password, security questions, preferences and settings.
  • Transaction information including the items you view, add to your cart, add to your wish list or purchase, return, exchange or cancel and your previous transactions.
  • Communications with us including the information you include in communications with us, for example when you submit a customer support request.
  • Device information including information about your device, browser or network connection, your IP address and other unique identifiers.
  • Usage Information including information about your interaction with the Services, including how and when you interact with or navigate the Services.

Sources of personal data

We may collect personal data from the following sources:

  • Directly from you, including when you create an account, visit or use the Services, communicate with us or otherwise provide us with your personal information;
  • Automatically through the Services, including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
  • From our service providers, including when we engage them to enable certain technologies and when they collect or process your personal data on our behalf;
  • From our partners or other third parties.

Cookies and tracking technology

Our website uses cookies and similar tracking technologies to improve your experience, analyze website traffic, customize content, and support our marketing activities. By using our website, you consent to the use of cookies in accordance with this policy.

What are cookies?

Cookies are small text files that are saved on your device when you visit a website. They help websites function properly, remember settings, and collect information about how visitors use the website.

Types of cookies we use

Necessary cookies

These cookies are essential for the operation of our website and cannot be disabled in our systems. They enable core functions such as:

  • Secure checkout and payment processing
  • Shopping cart functionality
  • User authentication and account access
  • Website security and fraud prevention
  • Performance and analytics cookies

These cookies help us understand how visitors interact with our website by collecting anonymous information such as pages visited, time spent on the website and traffic sources.

We may use analysis tools such as:

  • Google Analytics
  • Google Tag Manager

These tools help us improve website performance, user experience, and marketing effectiveness.

Advertising and marketing cookies

These cookies may be used to deliver relevant advertisements and measure the effectiveness of our advertising campaigns on various platforms.

We may use services provided by:

  • Meta (including Facebook Pixel and Instagram ad tools)
  • Google Ads
  • TikTok
  • Pinterest
  • Klaviyo
  • Shopify

These cookies can track your browsing behavior on different websites in order to show ads that are more relevant to your interests.

Third-party cookies

Some cookies may be placed by third-party services integrated into our website, including payment providers, analytics tools, social media platforms and embedded content providers. These third parties may collect information in accordance with their own privacy policies.

Manage cookies

Most browsers allow you to control or disable cookies through your browser settings. Please note that disabling some cookies may affect the functionality and performance of our website.

You can generally:

  • Delete stored cookies
  • Block all cookies
  • Allow only selected cookies
  • Setting browser warnings before storing cookies

For more information, visit the help section in your browser.

Consent

Where required by applicable law, we will ask for your consent before placing non-essential cookies on your device.

You can revoke or change your cookie settings at any time via our website cookie settings banner or via your browser settings.

How we use your personal data

Depending on how you interact with us or which of the services you use, we may use personal data for the following purposes:

  • Provide, customize and improve the Services. We use your personal information to provide the Services to you, including to fulfill our agreement with you, to process your payments, to fulfill your orders, to remember your preferences and products you are interested in, to send you messages related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange shipping, to facilitate any returns and exchanges, to enable you to post reviews and to create a customized shopping experience for you, for example by recommending products related to your purchases. This may include using your personal information to better customize and improve the Services.
  • Marketing and Advertising. We use your personal information for marketing and advertising purposes, such as to send you marketing, promotional and advertising messages via email, SMS or regular mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you have previously purchased or added to your shopping cart and other activity on the Services.
  • Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, to detect, investigate or take action against any fraudulent, illegal, unsafe or malicious activity, to protect public safety and to secure our Services. If you choose to use the Services and register for an account, you are responsible for keeping your account information secure. We strongly recommend that you do not share your username, password or other access details with anyone else.
  • Communication with you. We use your personal information to provide you with customer support, to respond to your questions, to provide effective services to you, and to maintain our business relationship with you.
  • Legal reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil evidentiary proceedings, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How we disclose personal information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes in accordance with this Privacy Policy. Such circumstances may include:

  • With Shopify, vendors, and other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment, and shipping).
  • With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity across merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you live, you may have the right to ask us not to share information about you to show you targeted ads and marketing based on your online activity across merchants and websites.
  • When you instruct us to disclose certain information to third parties, for example to ship products to you or through your use of social media widgets or login integrations.
  • With our subsidiaries or otherwise within our group of companies.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce any applicable terms of use or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are operated by Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve the Services to you. Information that you submit to the Services will be transferred to and shared with Shopify and third parties that may be located in countries other than where you live, to provide and improve the Services to you. In addition, to protect, grow, and improve our business, we use certain enhanced Shopify features that include data and information obtained from your interactions with our store, with other merchants, and with Shopify. To provide these enhanced features, Shopify may use personal information collected about your interactions with our store, with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including responding to your requests to exercise your rights regarding the use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit  Shopify's Consumer Policy . Depending on where you live, you may be able to exercise certain rights regarding your personal data here  Link to Shopify's Privacy Portal.

Third-party websites and links

The Services may contain links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the integrity or security of such websites, including the accuracy, completeness or reliability of the information contained on such websites. Information that you provide in public or semi-public places, including information that you share on third-party social networking platforms, may also be visible to other users of the Services and/or users of such third-party platforms without limiting its use by us or by a third party. Our inclusion of such links does not in itself imply any endorsement of the content on such platforms or of their owners or operators, except as set forth in the Services.

Children's tasks

The Services are not intended for use by children, and we do not knowingly collect any personal information from children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact information below to request that it be deleted. As of the effective date of this Privacy Policy, we have no actual knowledge that we “share” or “sell” (as defined by applicable law) personal information about anyone under the age of 16.

Security and storage of your information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security". In addition, any information you send to us may be insecure during transmission. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on various factors, such as whether we need the information to maintain your account, to provide services to you, comply with legal obligations, resolve disputes, or enforce other applicable agreements and policies.

Your rights and choices

Depending on where you live, you may have some or all of the rights set out below regarding your personal information. However, these rights are not absolute, may only apply in certain circumstances, and in some cases we may refuse your request to the extent permitted by law.

  • Right to access/knowledge. You may have the right to request access to personal data that we hold about you.
  • Right to erasure. You may have the right to request that we erase personal data that we hold about you.
  • Right to rectification. You may have the right to request that we correct inaccurate personal data we hold about you.
  • Right to portability. You may have the right to obtain a copy of the personal data we hold about you and to request that we transfer it to a third party, under certain circumstances and with certain exceptions.
  • Manage communication preferences. We may send you promotional emails, and you can opt out of receiving these at any time by using the unsubscribe option provided in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders you have placed.

If you are a resident of the United Kingdom or the European Economic Area, and subject to any exceptions and limitations set out in local law, you may exercise the following rights in addition to the rights set out above:

  • Objection to processing and restriction of processing: You may have the right to ask us to stop or restrict our processing of personal data for certain purposes.
  • Withdrawing consent: Where we rely on consent to process your personal data, you have the right to withdraw that consent. If you withdraw your consent, this will not affect the lawfulness of any processing based on your consent before its withdrawal.

You may exercise any of these rights where set forth in the Services or by contacting us using the contact information below. To learn more about how Shopify uses your personal data and any rights you may have, including rights related to data processed by Shopify, please visit https://privacy.shopify.com/en .

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, in accordance with applicable law. In accordance with applicable law, you may designate an authorized representative to make requests on your behalf to exercise your rights. Before we accept such a request from a representative, we will require the representative to provide evidence that you have authorized them to act on your behalf, and we may require you to verify your identity directly with us. We will respond to your request in a timely manner in accordance with applicable law.

Complaint

If you have a complaint about how we process your personal data, please contact us using the contact details below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details below, or lodge your complaint with your local data protection authority.

International transfers

Please note that we may transfer, store and process your personal data outside the country in which you reside.

If we transfer your personal data from the European Economic Area or the United Kingdom, we will rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses or equivalent agreements issued by the relevant competent authority in the United Kingdom, where applicable, unless the data transfer is to a country that has been deemed to provide an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last Updated" date, and provide notice as required by applicable law.

Contact details

Store name : Malluci
Company name : PMA Pay BV
Organization number : 87762951
VAT registration number: NL864414304B01
Company address : Biezenveld 23, Meppel, Drenthe, 7943 MB, Netherlands

Malluci is a brand operated by PMA Pay BV in the Netherlands.

Contact form :  Click here
Email:  info@malluci.com
Phone:  +44 7365744675
We aim to respond to your inquiries within 24 hours.

Opening hours:
Monday to Friday: 09:00 - 17:00 UK Time
Saturday and Sunday: 10:00 - 14:00 UK Time