Return and Refund Policy
We have a 30-day return policy, which means that you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition as you received it, unused or unworn, with tags attached and in its original packaging. You will also need a receipt or proof of purchase.
To start a return, you can contact us at info@malluci.com.
If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Items sent back to us without you first requesting a return will not be accepted.
You can always contact us for any return questions at info@malluci.com.
Damage and problems
Please check your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the problem and fix it.
Exceptions / goods that cannot be returned
Certain types of items cannot be returned, such as perishable items (such as food, flowers or plants), custom-made items (such as custom orders or personalized items), and hygiene items (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns about your specific item.
Unfortunately, we cannot accept returns of sale items or gift cards.
Changes
The fastest way to ensure you get what you want is to return the item you have, and once the return has been approved, make a separate purchase of the new item.
14-day right of withdrawal within the European Union
Notwithstanding the above, you have the right to cancel or return your order within 14 days, for any reason and without giving any reason, if the item is shipped to the European Union. As above, your item must be in the same condition as you received it, unused or unworn, with tags and in its original packaging. You will also need a receipt or proof of purchase.
Refunds
We will notify you once we have received and inspected your return and will let you know whether or not your refund was approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and issue your refund.
The customer is responsible for return shipping costs unless the product is damaged or defective upon delivery.
Approved refunds are processed within 5-10 business days after the return has been received and inspected.
If more than 15 business days have passed since we approved your return, please contact us at info@malluci.com.
Contact details
Store name: Malluci
Company name: PMA Pay BV
Organization number: 87762951
VAT registration number: NL864414304B01
Company address: Biezenveld 23, Meppel, Drenthe, 7943 MB, Netherlands
Malluci is a brand operated by PMA Pay BV in the Netherlands.
Contact form: Click here
Email: info@malluci.com
Phone: +44 7365744675
We aim to respond to your inquiries within 24 hours.
Opening hours:
Monday to Friday: 09:00 - 17:00 UK Time
Saturday and Sunday: 10:00 - 14:00 UK Time