Shipping Policy

At Malluci, we offer reliable delivery throughout the United Kingdom. Read on to find out everything you need to know about how we deliver your favorite finds.

1. General shipping information

We currently deliver throughout the United Kingdom.

Shipping options, costs, and delivery times may vary depending on your location and the size/weight of your order.

2. Processing time

Orders are usually processed within 1-3 business days (Monday to Friday), excluding weekends and holidays.

During peak seasons or promotional events, processing times may be slightly longer. We will keep you informed of any delays.

3. Shipping costs

Free Shipping – We offer free shipping on all orders, with no minimum purchase.

4. Estimated delivery times

Here's what you can expect once your order has been processed:

  • Processing time: 1–3 business days (Monday to Friday)
  • Transit time: 4–9 business days (Monday to Friday)
  • Total delivery time: 5–12 business days
  • Last order time: 18:00
  • Time zone: UK Time
  • Please note: Delivery times are estimates and may be affected by carrier delays or extreme weather conditions.

5. Delivery restrictions

We currently do not deliver to PO Box addresses, military addresses (APO/FPO/DPO), or locations where delivery services are unavailable or restricted by the carrier or applicable laws and regulations.

Some products may also be subject to shipping restrictions depending on local import regulations, transportation restrictions, or carrier policies in the destination country.

If we are unable to deliver your order due to shipping restrictions, we will notify you as soon as possible and offer a refund where applicable.

6. Failed delivery or returned packages

In the event of failed delivery attempts, incorrect address information or undelivered packages, orders may be returned to us. We will contact you if this occurs and arrange a new delivery, which may incur additional shipping costs.

7. Lost or damaged packages

If your package is lost or damaged in transit, please contact us immediately via email: info@malluci.com. We will work with the carrier to investigate the issue and find a solution as soon as possible.

8. Shipping policy update

We may update our shipping policy from time to time to meet Google Shopping ads requirements or to improve our service. The latest version will always be available on this page. *(Last updated: 2026-05-13)*

9: Contact details

Store name : Malluci
Company name : PMA Pay BV
Organization number : 87762951
VAT registration number: NL864414304B01
Company address : Biezenveld 23, Meppel, Drenthe, 7943 MB, Netherlands

Malluci is a brand operated by PMA Pay BV in the Netherlands.

Contact form :  Click here
Email:  info@malluci.com
Phone:  +44 7365744675
We aim to respond to your inquiries within 24 hours.

Opening hours:
Monday to Friday: 09:00 - 17:00 UK Time
Saturday and Sunday: 10:00 - 14:00 UK Time