Shipping policy
At Malluci, we are proud to serve customers across the United Kingdom with reliable and efficient shipping. Please read below for everything you need to know about how we deliver your fashion items.
1. General Shipping Information
We currently ship throughout the United Kingdom.
Shipping options, costs, and delivery times may vary depending on your location and the size or weight of your order.
2. Processing Time
Orders are typically processed within 2–3 business days (Monday to Friday), excluding weekends and public holidays.
During peak seasons or promotional events, processing times may be slightly longer. We will keep you informed of any delays.
3. Shipping Costs
Free Shipping – We offer free shipping on all orders, with no minimum purchase required.
4. Estimated Delivery Times
Here is what you can expect once your order has been processed:
- Processing Time: 1–3 business days (Monday to Friday)
- Transit Time: 4–9 business days (Monday to Friday)
- Total Delivery Time: 6–12 business days
- Last Order Time: 18:00
- Time Zone: UK Time
Please note that delivery times are estimates and may be affected by carrier delays or extreme weather conditions.
5. Shipping Restrictions
We do not ship to PO boxes, military addresses (APO/FPO/DPO), or restricted areas. Certain items may also be subject to shipping restrictions based on United Kingdom regulations or carrier limitations.
6. Failed Delivery or Returned Packages
In the event of failed delivery attempts, incorrect address information, or undelivered packages, orders may be returned to us. If this happens, we will contact you to arrange redelivery, which may involve additional shipping charges.
7. Lost or Damaged Packages
If your package is lost or damaged during transit, please contact us immediately via email at info@malluci.com. We will work with the shipping carrier to investigate the issue and find a resolution as quickly as possible.
8. Shipping Policy Updates
We may update our shipping policy from time to time to comply with Google Shopping Ads requirements or to improve our services. The latest version will always be available on this page.
(Last updated: 2026-05-15)
9. Contact Information
Malluci is operated by PMA Pay BV
Company registered name: PMA Pay BV
Corporate registration number: 87762951
VAT registration number: NL864414304B01
Registered address: Biezenveld 23, Meppel, Drenthe, 7943 MB, Netherlands
Customer service email address: info@malluci.com
Customer service, phone: +44 7365744675
Opening hours:
Monday–Friday: 09:00–17:00 UK time
Saturday–Sunday: 10:00–14:00 UK time
Malluci strives to offer high-quality products and good customer service to customers across the United Kingdom and Europe.